MIT Residential Computing has moved to the RT (Request Tracker) ticketing system. RT is in already use by the MIT computing helpdesk and will help to provide a more consistent support experience. In contacting and responding to the RCCs you may notice some differences; please bear with us during the initial phase of this transition.

Students:
Before submitting a request, please visit the MIT Residential Computing web pages.
Instructions for connecting your computer to the MIT network are available here.
If you want or need a static IP address, login below and fill out an Install Request.

Create a new RCC request

Please type your Athena username in the box below and log into our request tracking system. Please note, we cannot issue you an IP address unless you have an Athena account.

Athena Username

Warning! Do not send confidential information using this system!

Update an open RCC request

To update or comment on an already open RCC case, you can:
  1. Reply to any of the email messages you've received regarding your case
  2. Use Request Tracker Self Service and click on your open RCC case in the RT web interface. (You will need web certificates to access RT self service.)

If you are unable to use this web form, you may leave us a voicemail at (617) 258-9444 or MIT extention 8-9444. Please note that the web form is the fastest way to get service.